Gambling Can Be Addictive

Gambling can be addictive

Betind recognises that gambling is a regulated activity that can present risks for some users. This page sets out Betind's approach to responsible gaming, the controls we provide, and the support options available if gambling affects you or someone you know.

Betind's responsibilities and your rights

Betind is committed to promoting safe play and reducing gambling-related harm. We implement protective measures, publish clear information on responsible gaming, and facilitate access to support services. This policy describes the operational framework and the responsibilities of both Betind and its customers in relation to responsible gambling.

Age verification and eligibility

Access to Betind products is restricted to individuals who have reached the applicable legal age. Betind conducts identity and age verification, using documentary evidence where required. If verification cannot be completed, Betind may suspend access or terminate accounts until the customer provides satisfactory documents. Providing false information or failing to disclose age may result in account closure and forfeiture of winnings, in addition to potential legal consequences.

Managing gambling risk: practical tools

Betind provides concrete controls to help you manage spending and time spent on gambling. These tools can be configured in your account features, and changes take effect in a defined processing period. Available options include:

• Deposit limits: Set daily, weekly, or monthly deposit limits in your local currency. Each limit governs funded activity and can be adjusted, removed temporarily, or reinstated following the platform's applicable procedures.
• Time limits: Establish maximum durations for gaming sessions. When the limit is reached, further play is paused and a reminder is displayed.
• Reality checks: Receive periodic prompts to inform you of time and money spent during a session.
• Self-assessment tools: Online questionnaires help you evaluate gambling behaviour and determine whether to adjust your activity.

Self-exclusion: temporary or permanent

You may exclude yourself from Betind products for a defined period or permanently. How to implement:

1. Submit a written self-exclusion instruction to Betind support, specifying the exclusion period. Accepted periods include 14 days, 1 month, 3 months, 6 months, 1 year, 2 years, 5 years, or Permanent.
2. Betind will verify ownership of the account and the exclusion request. Upon confirmation, the account will be suspended within 12 hours.
3. During the exclusion, you may not open a new Betind account. Any new account detected during an active exclusion will be suspended, and the original exclusion remains in effect.
4. Betind will communicate the process to rejoin or resume play after the exclusion period, if applicable, including any restrictions or cooling-off steps required.

Recognising problem gambling and seeking help

Indicators of potential problem gambling include spending beyond a predefined budget, borrowing money to gamble, neglecting responsibilities, gambling in isolation, or pursuing losses. If you or someone you know exhibits multiple indicators, consider seeking professional help. Betind can provide information about available support services and assist in connecting you with appropriate resources.

Support and professional resources

Betind supports access to confidential help through recognized problem-gambling services and licensed counselors. If you believe you have a gambling problem, contact Betind Support for guidance on self-exclusion, limit adjustments, and referrals to local services. In your jurisdiction, you may reach national or regional helplines, counseling services, or medical professionals who specialise in gambling-related harm. Such services operate independently of Betind, and Betind accepts no responsibility for the content or outcomes of third-party services.

Minors and parental controls

Betind prohibits participation by individuals under the applicable age threshold. We implement age-verification checks and may suspend accounts found to be operated by underage users. We also advise the use of parental controls to restrict access to gambling sites and provide guidance to help customers implement these controls within households.

Licensing, compliance and responsible gaming oversight

Betind operates under a gaming license issued by an appropriate regulatory authority and complies with applicable laws and responsible gaming requirements. This includes customer-level controls, risk disclosures, data handling, and anti-fraud measures. Betind conducts ongoing internal reviews to ensure adherence to responsible gaming standards and remains subject to regulatory oversight by the licensing authority.